Return & Refund Policy.

🔁Return Eligibility

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• It must be in its original packaging.
• You must provide proof of purchase (order confirmation email or receipt).

⏳Return Timeframe

• Returns must be initiated within 30 days of receiving your item.
• Items returned after this period will not be accepted.

🚫Non-Returnable Items

We do not accept returns on:

• Gift cards
• Final sale items
• Custom or personalised items

📦How to Start a Return

To start a return, please file a request through our return portal. We'll confirm your return and send you the warehouse address to post it to.

🚚Return Fees

Return postage is arranged and paid for by the customer. The one exception is a faulty product: if your Inflato is defective, arrives damaged, or isn't the item you ordered, we cover the return cost and send you a prepaid label.

• We'll provide the warehouse return address once your return is approved, so please hold off posting until you hear from us.
• Please use a tracked service. Without tracking we're unable to assist if a parcel goes missing on its way back.
• Pack the item securely, as damage in transit can affect your refund.
• Postage you've paid sits outside the refund amount.

🛠️Faulty or Incorrect Items

If your product is faulty, damaged on arrival, or not what you ordered, we will make it right at no cost to you.

• We cover return shipping and will send you a prepaid return label.
• You may choose a replacement or a full refund.
• All Inflato products are covered by a 1-year warranty against manufacturing defects.

Before returning a faulty item, it's worth checking our charging and troubleshooting guide, as some issues can be resolved in under a minute.

💰Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved or denied.

If approved:

• Your refund will be processed to your original payment method within 7 business days.
• Your refund covers the price of the product only. Return shipping costs are not refunded unless the item was faulty.
• Refunds for gifts will be returned to the original purchaser.
• Please allow time for your bank or credit card company to process and post the refund.

If it's been more than 14 business days since your refund was approved and you haven't received your funds, please contact support@inflato.com.au or support@inflato.co.nz.

🧾Partial Refunds

Partial refunds may apply if:

• The item is not in its original condition
• It is damaged or missing parts not due to our error

🔄Exchanges

We only offer exchanges for defective, damaged, or incorrect items. To request an exchange, please file a return at:

Once the return is approved, you can place a new order for the item you want.

🇪🇺EU Customers - 14 Day Cooling-Off Period

If you're located in the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in their original condition, unworn or unused, with tags and packaging included, and proof of purchase. Return shipping for change-of-mind cancellations remains the customer's responsibility.