Help Centre

Have a question? We have answers.
Checkout some of our FAQ's below.

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01 · Ordering

Orders, shipping and payments.

Everything to do with placing an order, getting it to your door and updating things along the way.

? How much does shipping cost?
We know how frustrating it is to get to checkout and suddenly see an extra $10 for shipping, so we've made it completely free for AU-wide 1 to 3 day express delivery. Every order. No minimum spend.
? Can I make a change to my order?
We're happy to help with changes or cancellations as long as your order hasn't been dispatched yet. Flick us an email at support@inflato.com.au and we'll let you know right away if it's still possible to update before it's on the courier.
? How long is shipping?
1 to 3 day express AU shipping, every order, full tracking. Orders placed before 2pm AEDT ship the same business day. Tracking number sent via email within 24 hours of dispatch.
? How can I get an invoice?
Your order confirmation email contains your invoice. Sometimes these land in the spam folder, so check there first. If you still can't find it, email us and we'll resend a copy.
02 · The Inflato Mini

Compact, fast, built for bikes.

Everything about the product itself, what it does, what fits and how to look after it.

? Which bikes does it work with?
The Inflato Mini works with all standard bikes, e-bikes, road bikes and mountain bikes that use Presta or Schrader valves. Schrader head is built into the pump and fits both valve types directly, no adapter needed.
? How do I use the Inflato Mini?
Four steps. Hold the round button to turn it on, tap the arrows to set your target PSI, attach the pump head (or extension hose) to your valve, then tap the round button again to start. The Mini auto-stops when it hits your target. Full walkthrough is on our controls guide.
? How do I charge the Inflato Mini?
Use the included USB-C cable plugged into a standard wall adapter. Full charge takes 1 to 1.5 hours. Important: use an adapter rated 18W or below. High-output PD or fast chargers above 18W can damage the internal charging board. Full warning and details on the charging guide.
? How long does the battery last?
A full charge gives you roughly 20 to 30 minutes of inflation time, which is enough to inflate up to 8 bike tyres from flat, or top off your tyres many more times. Cold weather temporarily reduces capacity.
? How much pressure can it reach?
Up to 120 PSI (about 8.3 BAR). More than enough for road, MTB, gravel, commuter, e-bike and kids bike tyres.
? Can I use it for anything other than bike tyres?
Yes. It comes with a screw-in ball needle for sports balls (footballs, basketballs, rugby balls, netballs and so on). It's not designed for large tyres, car tyres or high-volume inflatables like air mattresses.
? It won't turn on after charging. What now?
First try a hard reset: hold the round power button down for 10 full seconds, then plug it in for a complete charge cycle (1 to 1.5 hours), then try again. If it still won't power on, email support@inflato.com.au with a photo of the back of the unit and we'll match the serial against your order for a warranty replacement.
03 · Other

Warranty, refunds and the small print.

Coverage, returns windows and what happens if something doesn't work as expected.

? Is the Inflato Mini covered by warranty?
Yes. Every Inflato Mini comes with a 1-year warranty covering manufacturing faults. If your product arrives faulty or you're experiencing an issue that doesn't seem normal, submit a claim by emailing support@inflato.com.au with your order number and a description (a short video helps a lot).
? Can I cancel my order after it's been dispatched?
Once an order has been dispatched it's already on the courier and out of our hands. You can return it for a refund under our 30-day return policy once it arrives. If your order hasn't shipped yet, email us straight away and we'll cancel it for you.
? Can I get a refund after 30 days?
Our return policy is 30 days from the date your order is delivered. If 30 days have passed, unfortunately we can't accept a return or offer a refund. To be eligible for a return, your item must be in the same condition you received it. The 1-year warranty still covers any faults outside the return window. Read the full return policy for the details.
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